Job Description

• Lead the strategy, development, and innovation of Qantas’ end-to-end airport product portfolio across landside and airside touchpoints
• Drive transformation and elevate the customer experience (CX) through the design and delivery of airport products that meet evolving passenger needs
• Permanent role based at our Mascot Campus

You Will: 

• 10 + years’ experience in portfolio management, with extensive experience in strategic leadership and depth of experience in airline industry  
• Proven CX leadership experience, ideally within aviation, airports, or related industries 
• Strong expertise in product management, including product strategy, innovation, roadmaps, and new product development 
• A demonstrated ability to drive transformational projects with a focus on digital/tech innovation across complex environments 
• Solid business and commercial acumen, including skills in analysis, insight generation, and business case development 
• A track record of influencing senior leadership to drive strategic changes 
• In-depth knowledge of airport and airline operations, including the industry, competitive landscape, technology, and infrastructure 
• Excellent stakeholder management and collaboration skills, both with internal teams and external partners 
• Exceptional presentation and communication skills, with the ability to articulate ideas and influence decision-making 
• Forward-thinking with the ability to think big picture, generate insights, and solve complex problems